LunabyBodyShaping

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    Shipping Policy

    Most orders are usually shipped immediately after payment and address verification are received. In rare instances, there may be extenuating or unforeseen circumstance that leads to a fulfillment delay. In such instances, our customer service department will keep you updated on the order status. 

    PLEASE FOLLOW THE INSPECTION INSTRUCTIONS BELOW:

    Inspecting and receiving your Merchandise. Please inspect your package carefully when it arrives and note the condition of the box. Keep in mind that by signing the shipping courier’s forwarding receipt form, you are acknowledging that your merchandise arrived in good condition and Luna by Body Shping will not be able to file a claim with the shipping carrier.


    Signing for your Merchandise. You must notate damage/damages/missing items on the delivery receipt, in order to receive replacement merchandise at no cost. If you see damage to the box or missing boxes, accept the shipment and write on the shipping courier’s forwarding receipt form: “Damaged or Missing Boxes”. When you bring the shipment into your home, carefully inspect each and every item for damages/shortages.

      NOTIFYING CUSTOMER SERVICE OF DAMAGE/SHORTAGE

      Please take a minimum of 3-5 pictures of the item and the packaging it came in and email this information along with a detailed description of the issue to lunabybodyshaping@gmail.com. Provide your order number in the subject field of the email. 
        Replacements due to damages/shortages must be requested within 48 hours of your delivery. Unfortunately, after 48 hours we will not be able to file a claim due to the carrier’s claim restrictions. If you or your representative signs for the delivery without indicating damaged or missing items, but later the merchandise is found to be missing or damaged during shipping, our Customer Service department must be notified within 48 hours. After 48 hours, it is assumed that all merchandise was received in good condition and you will be responsible for the cost of the replacement item/items. If the merchandise has been installed, we will not be able to file a claim or provide a replacement. Luna by Body Shaping can send a return label for the damaged item, or decide if not return is necessary.

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